General
How long is my quote valid for?
The quote on your order will be valid for fourteen (14) days from your order submission date. To achieve the maximum quote we must receive your device in our facility within fourteen (14) days and for us to value your device at the full quote price based on functionality, network, condition, battery health & usage, device specification, third party parts, screen burns, and the background of the device.
If we update our site 'up to' prices within fourteen (14) days of your submission, this will not affect the 'up to' quote you received at the time of your order, which can still be achieved.
We do ask that you ship your item to us as soon as possible so that we can complete your order in the shortest possible turnaround time. Please note that devices tend to depreciate over time, so sending in your device quickly will help you to receive the most for your device.
Related FAQs
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How do you Process my device?
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Will I be kept up to date?
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How long does it take for you to receive my device?
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How do I check the status of my order?
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I have filled out some of my details wrong. How can I change them?
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I have received my device, but I didn't receive the box I sent it in. What do I do?
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I received my new evaluation but I want my device back. What do I do?
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Why do your quotes say up to? Will there be any deductions when you are evaluating my device?