Sending Your Device
I don't have a printer, what do I do?
There is no need to worry if you don't have a printer then:
- You can wait for your postage pack to come to your address. We automatically send a postage pack to every order on the day of your order submission. The pack will include a pre-printed return label, packaging and, instructions.
- If you don't have a printer at home and don't want to wait for your postage pack to arrive, you have the option to make a pre-paid label here, which will take you to our section of the Royal Mail website. Once completed, you will receive an email with the QR code attached. The QR code will be downloadable once you have generated a free Royal Mail label by clicking here. Simply show the QR code to a staff member at your local Post Office. They will scan the QR Code from your phone which will allow their Post Office system to print the shipping label for you to stick to the package free of charge. Make sure you have the Device boxed up ready for the shipping label to be stuck on. The Post Office will not provide you with the packaging.
Related FAQs
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Do you want me to send you my phone's box, case and accessories? Will I receive a better quote?
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What should I include in my parcel?
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How long should I wait to receive my postage package?
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How do I safely send my device to you?
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Is there anything else I should do to the device before sending it?
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My device was damaged in transit, what can I do?