How Do I Remove My Details Before Sending My Phone Back?

At GRADE Mobile, we highly value your privacy and work hard to make sure every one of our customers has a safe and secure purchase experience with us.
When returning your device, your iCloud account must be removed. We cannot refund or replace your order if the iCloud account is still on the phone. Your return may be rejected if an iCloud is present on your returned device.
If your device is faulty or you are returning it for a repair, it will be repaired first by one of our technicians. The device we will then be returned to you.

Please contact our customer service team if you are having any trouble or have any questions.